Saving Grace

Many months ago, a kind gentleman came to our rescue here at the Journal Record and was able to make our “older technology-type” phone system work when it failed on us.
It probably helped that this was the same gentleman who’d installed the system decades ago (I won’t say how many). The system is Northstar.
I’ve worked in other offices with this same phone system, and when there were problems, we were told there was nothing we could do.